Our pets love their Hilife - we hope yours do to!


This Cookies Policy sets out what cookies are, why Town & Country Petfoods uses cookies on its websites and your options relating to their use.

What are ‘cookies’?

In simple terms a cookie is a small piece of information downloaded to your computer or mobile device when visiting a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

If you prefer not to accept a cookie, you can navigate the websites like a normal user. Any information gathered through the use of Cookies is compiled on an aggregated and anonymous basis.

Why does HiLife use cookies?

We use cookies and the data they provide, to keep improving our digital content. When you return to our website and digital channels, it helps us to ensure the information we publish is relevant for you and your pets. 

What do these cookies do?

We use first party cookies on our website to:

  • estimate our general audience size and how they use our site
  • recognise you when you return to our site
  • estimate our audience size and patterns
  • track the first and last pages you visit and your total number of visits to the website
  • track how long you spend on any page existing within our website
  • track the pages you visit on our website
  • track how you came to access our website including keyword searches, search engine information and/or the referrer

We use data provided by third party cookies, when using the Google Analytics' Advertising Reporting platform and the various reporting platforms for our social media pages on Facebook, Twitter, Instagram and LinkedIn.

Google works with third parties such as DoubleClick and Device Advertising IDs, to provide additional demographics and interests data (where it is available). This may include aggregated and anonymous data about the age, gender and interests of website users. Information collected by the Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. Learn more on how Google uses cookies. Note: You may opt out of tracking by Google Analytics at any time - click here to learn how.

From time to time, we may also use marketing services or remarketing services to advertise our services on third party websites, such as Facebook. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our services or similar services. Learn more about interest-based advertising from Facebook here and to opt-out from Facebook's interest-based ads, click here to follow their instructions

Which cookies do you use?

Learn more on how Google uses cookies.

First Party Cookies ID: Expires
_utma (to distinguish users and sessions) 2 years
_utmb (to determine new sessions/visits) 30 mins
_utmc (to determine whether a user is in a new session/visit) End of session
_utmt (to throttle request rate) 10 mins
_utmv (to store visitor-level custom variable data) 2 years                                          
_utmz (to explain how a user reaches a website)  6 months
_ga (to distinguish users, ) 2 years
_gid (to distinguish users) 24 hours
_gat (to throttle request rate) 1 min
_gac_<property-id> (contains campaign related information for a site user) 90 days
Third Party Cookies :  
DoubleClick (web activity eg. measures conversion rate of targeted ads) 1.5 years
Device Advertising IDs (app activity) Various
Do I have to agree to cookies?

Most web browsers automatically accept cookies, but if you prefer, you should be able to change your browser to enable, disable or delete cookies. You should read the information that came with your browser software (usually located within the “Help”, “Tools” or “Edit” facility) to see how you can set up your browser to notify you when you receive a cookie. This should then give you the opportunity to decide whether to accept it. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.

Please note, you may not be able to take full advantage of a website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. If you do not change your browser settings and continue to use our websites we will infer that you have consented to us using cookies for the purposes set out below.

Where can I get more information?

To find out more on cookies generally and about how to restrict or block the cookies this site uses, please visit www.aboutcookies.org.

Our websites may feature embedded ‘share’ buttons to enable users to easily share articles with their friends through a number of popular social networks. These sites may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third-party website for more information about these.

Cookies that have been set in the past

If you have disabled one or more Cookies, we may still use information collected from them prior to you disabling them. However, we will stop using the disabled cookie to collect any further information.

Last updated: 23rd August 2018

We use cookies to give you the best possible experience on our site. By continuing to use the site you agree to our use of cookies. Learn more Got it!