Frequently Asked Questions
- Who owns HiLife Petfoods?
- Where can I buy HiLife products?
- Which HiLife products can I feed to my puppy?
- Which HiLife products can I feed to my kitten?
- Will you sponsor my charity or event?
- Does HiLife offer any Special or Prescription Diets?
- If there’s as little as 4% of the named ingredients in other brands of catfoods, what else is in them?
- I have been into a pet shop and the price listed on your site is different to the price I paid - why is this?
- Tell me about the levels of Taurine in your complete catfood products?
- You have recently discontinued some of your catfoods, can you give me an alternative for my cat?
Who owns HiLife Petfoods?
The HiLife brand of dog and cat foods is owned by family-run Town & Country Petfoods, based in Melton Mowbray, Leicestershire. HiLife is one of the UK’s most popular petfood ranges and was established in 1974. Its high quality products are available in most leading supermarkets and pet specialist stores – as well as online. Always feed your cat or dog HiLife, to be certain he or she is getting the best tasting, highest quality and most nutritious food, packed with more of the named main ingredients.
Where can I buy HiLife products?
HiLife is available from all major supermarkets and pet specialist stores and from an increasing number of other outlets. If you are not able to find the product that you want from a local stockist, we can also put you in touch with other retailers that offer a "Buy Online" service. For details of where to find specific products, visit our “For Cats” or “For Dogs” pages.
Which HiLife products can I feed to my puppy?
Nature's Essentials from HiLife - Puppy is now available. This is appropriate up to the age of about 6-9 months (depending on breed and size of dog). Other products in the range such as HiLife Complete Moist Menus have not been formulated to the specific needs of a puppy and therefore should only be introduced into a young dog's diet from the age of about 9 months (smaller breeds) or 12 months (larger breeds). For further details visit our “For Dogs” or “Online Store” pages.
Which HiLife products can I feed to my kitten?
HiLife has two products specifically for the Kitten - Junior lifestage. Both the HiLife tempt me! Kitten pouch multipack and the Nature's Essentials Kitten Selection pouch multipack are suitable for kittens from weaning to 18 months of age. Both are available from pet shops and online pet shops. For further details visit our “Catfoods” or “Buy Online” pages.
Will you sponsor my charity or event?
Our nominated national charity is Pets as Therapy (PAT). For more details of their work, visit our links page. The number of requests we receive for sponsorship and product donations from other worthy organisations has increased to such an extent that we must unfortunately concentrate our support on charities and events in our local community.
Does HiLife offer any Special or Prescription Diets?
All nutritionally complete recipes from HiLife are formulated to meet the nutritional requirements of normal, healthy adult cats or dogs. There are also two products specifically formulated for puppies and kittens. By law we are prohibited from recommending or commenting on our products’ suitability for individual pets with special medical needs or animals under veterinary care. We are however able to provide nutritional information on each of our products for further discussion with your vet. Much of this information is already available on our “For Cats” and “For Dogs” pages.
If there’s as little as 4% of the named ingredients in other brands of catfoods, what else is in it?
Please feel free to ask the competition! Generally “4%” relates to the variety name on the front of the pack – not the total meat content. E.g. A “with chicken” variety will contain at least 4% chicken but the rest may be a mixture of meat, meat by-products, cereals, jelly / gravy. BY LAW, all meat ingredients used in pet food MUST be from animals that have been passed FIT FOR HUMAN CONSUMPTION. The PFMA (Petfood Manufacturers Association) has a very good explanation of what ingredients are used in pet foods. Contact www.pfma.org.uk for more details.
I have been into a pet shop and the price listed on your site is different to the price I paid - why is this?
The UK law stipulates that we cannot enforce our recommended retail prices onto our customers. As such, each retailer is free to price their goods as they see fit. For clarity, the prices that you see on our site are those recommended to our customers.
Tell me about the levels of Taurine in your complete catfood products?
All complete catfood diets contain sufficient just enough taurine to meet a cats daily requirements.
You have recently discontinued some of your catfoods, can you give me an alternative for my cat?
Please accept our apologies for any inconvenience that this range change has caused however ,we firmly believe that our two new ranges, HiLife tempt me! and Indulge Me!, offer some of our best and most delicious recipes, and we hope your feline friends will agree. The table below shows the existing (discontinued) ranges and the nearest alternative from our new ranges. We hope your cat enjoys these.
| Discontinued Item | Alternative Range | Alternative Product | |
| 70% Real Catfood Can - Tuna Flakes | HiLife tempt me! Pouches | Tuna Flakes in Sauce 85g OR Tuna & Squid in Sauce 85g or Seafood Assortment in Sauce 8x85g | |
|
60% REAL Catfood Pouches - Tuna in Salmon 100g & Ocean Assortment Multipack 12x100g Petit Pâté Catfood Cans - Tuna Imperial 85g Potty about... Pots - Tuna & Shrimps 85g, Tuna in Jelly 85g or Fish Multipack 12x80g
|
HiLife tempt me! Pouches | Tuna & Prawn in Jelly 85g OR Tuna & Ocean Fish in Jelly 85g or Tuna Selection Multipack 8x85g | |
| 60% REAL Catfood Pouches - Turkey & Chicken in Jelly 100g & Poultry Collection Multipack 12x100g | HiLife tempt me! pouches | Chopped Chicken in Jelly 85g OR Chicken & Liver in Jelly 85g OR Chicken Collection Multipack 8x85g | |
| 60% REAL Kitten OR Senior Pouches | HiLife tempt me! pouches | Kitten Multipack OR Senior Multipack 8x85g | |
| Petit Pâté Turkey & Giblets Pâté 85g | HiLie tempt me! cans | Terrine with Turkey & Lamb 85g OR Terrine with Chicken & Duck 85g | |
| Petit Pâté Salmon Pâté 85g | HiLife tempt me! cans | Terrine with Salmon & Tuna 85g | |
| Potty about... Pots - Gravy with Chicken & Beef 80g OR Gravy - with Chicken & Liver 80g or Gravy Multipack 12x80g | Unfortunately a similar style product will not be launched until Febuary 2013 | ||
| Perfection Cans - Tuna & Seafood in Sauce 85g | HiLife Indulge Me! pouches | Skipjack Tuna in Sauce 80g OR Tuna & Shrimps in Sauce with Rice 80g | |
| Perfection Cans - Chicken & Pork in Sauce | HiLife Indulge Me! pouches | Chicken & Ham in Sauce 80g OR Chicken with Rice 80g | |
| Perfection Pouches - Tuna & Calamari 85g | HiLife Indulge Me! pouches | Tuna & Mackerel in Jelly 80g OR Tuna & Shrimps with Rice 80g | |
| Perfection Pouches - Chicken & Beef in Jelly 85g | HiLife Indulge Me! pouches | Chicken & Lamb in Jelly 80g OR Chicken with Rice 80g |
